Internships
Technical Support Internship – MainOne
MainOne is a leading provider of innovative telecom services and network solutions for businesses in West Africa.
Responsibilities
The Technical Support Intern will be responsible for the following functions:
- Configure, test, and provision customers on the CRM platform.
- Coordinate 3rd party installation and support activities.
- Assign new requests/opportunities captured from the MainOne website.
- Run weekly reports on incidents – opportunities and complaints.
- Network management and monitoring.
- Perform 1st level fault troubleshooting tasks.
- Liaise with OEM to resolve technical related issues.
- Liaise with the vendor(s) for customer installations.
- Escalate unresolved issues to the appropriate teams.
- Critically analyze customer complaints and issues with a bid to provide lasting solutions.
- Continually drive customer satisfaction through the speedy resolution of complaints.
Qualifications
- B.Sc/HND in Electrical & Electronics Engineering
- Excellent communication skills.
- Multitasking skills.
- CCNA Certification and previous experience in a similar position will be an added advantage.
Please visit the company’s website for more information.
Applications are open for eight young people to lead the charge in protecting and promoting human rights across the Commonwealth.
The Commonwealth Youth Human Rights and Democracy Network (CYHRDN) seeks volunteers for its executive positions to serve from 2020 to 2022. CYHRDN is one of 10 Commonwealth Youth Networks supported by the Secretariat.
The open positions are:
- Policy Research and Advocacy Coordinator
- Communications Coordinator
- Education and Training Coordinator
- Partnership Engagement Coordinator
- Disability Rights Coordinator
- Rapporteur on Discrimination
- Rapporteur for Migrants and Refugees’ Rights
Eligibility
Applicants must:
- be a Commonwealth citizen aged 15 to 29 years;
- have a strong commitment to promoting human rights and democracy;
- have experience of working with youth-led organizations or initiatives focused on human rights and democracy; and
- be available to commit 10-15 hours per week to the network’s activities.
How To Apply
Applicants should submit their resume and a cover letter outlining their experience to cyhrdn@gmail.com by 5 September 2020. The email subject line should include the position you are applying for and your full name.
Please visit the website for more information.